Contact Us
Contact BathLivo for product questions, delivery updates, returns, limited warranty support, or customization requests.
Customer support
- Email: service@bathlivo.com.
- Contact form: use the form below to send your request.
Store operator
- Trading brand: BathLivo.
- Legal operator: Sheenny International Co., Limited.
- Company registration: Hong Kong, 80353118.
- Registered business address: Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Hong Kong.
Orders to the United States are dispatched from China. The registered business address above identifies our legal operator; it is not a shipping warehouse or approved return facility.
Information to include
- Existing order: your order number and the email address used at checkout.
- Product advice: the product name, preferred finish, dimensions, and installation requirements.
- Custom project: the size, finish, quantity, heating configuration, and required power-connection direction.
- Damaged or incorrect item: a description of the problem. We can explain how to provide photographs or video if needed.
Please do not send full payment-card details, passwords, or identity documents through this form.
Returns need authorization
Approved returns go to a U.S. return facility. Contact us before returning an item and wait for the approved U.S. return address and instructions. Do not send a return to a company address or the sender address on a parcel without authorization. Read our return policy for eligibility and costs.